This Service Guide describes the on-demand services (each, a “Service”) available from Nexonia, Inc. and its affiliated companies (collectively, “Emburse”) to its customers (each, a “Customer”) that is accessed by the Customer over the Internet or through an application downloaded by Customer, as reasonably modified by Nexonia® from time to time. The Service(s) are described more fully below.
Expenses is a simple, highly configurable, cloud-based web and mobile expense report management service. Expenses includes:
The Nexonia Travel service includes:
Timesheets is a comprehensive suite of time tracking tools designed to provide controls and automation of processes. Timesheets includes:
Leveraging Intacct or NetSuite integration, allows users to create purchase requests in Nexonia and route them through approval processes configured to the customer’s needs. Once approved in Nexonia, the purchase requisition is exported to your ERP to create a Purchase Order. Nexonia Purchasing includes:
Leveraging Intacct or NetSuite integration, allows users to create invoice payment requests in Nexonia and route them through approval processes configured to the customer’s needs. Once approved in Nexonia, the invoice is exported to your ERP to create a Vendor Bill ready for payment. Nexonia Accounts Payable includes:
Nexonia leverages Abacus reach to provide customers with an expense management solution to manage reimbursements to non-employee groups. Abacus Reach includes:
The Solution Administrator service provides ongoing consulting & configuration engagement as well as prioritized support case handling and is available for the Nexonia Expenses service. A designated team of Emburse Solution Administrators (ESA’s) will meet with customers periodically to stay abreast of business objectives, propose and demonstrate system behavior options, and implement configuration changes in your Services. Solution Administrator service includes the following:
A designated team of Emburse Solution Administrators (ESA’s) will meet with customers periodically to stay abreast of business objectives, propose and demonstrate system behavior options, scope and schedule professional services for configuration changes in the Services. This includes:
The Solution Administrator service covers configuration changes only within the scope of the existing Nexonia instance. Separate instances will be contracted separately. Nexonia will make reasonable efforts to address the identified business requirements within the configurable capabilities of the system without customization to the code base. Any changes that may require code changes are outside the scope of this offering. The following configuration changes are available as part of this service, subject to Customer’s request.
The Emburse Auditor Services is available for the Nexonia Expense and Nexonia Invoice services. Emburse Auditor includes online review of receipts, policy exceptions and vendor validation by a team of auditors as part of the approval process within Nexonia. English is the supported language for all audit comments.
Expense Receipt Audit provides a team of auditors to perform basic receipt substantiation and verification audit. Expense Receipt Audit consists of the following:
The Expense Policy Audit reviews selected expense reports to determine compliance with Customer’s audit policy and consists of the following:
Nexonia provides two (2) implementation types based upon Customer’s order for Services (excluding Abacus Reach).
The Standard Implementation for Nexonia Services includes the following:
The Quick Starter Implementation for Nexonia Services includes the following:
Training is provided to Customer through the Nexonia Training Camp program. This program offers unlimited training support using three principal methods: instructor-led training, visual training with how-to video tutorials, and written step-by-step instructions.
Unlimited admin and end-user support provided through our help center – http://help.nexonia.com. Additional support services are available as described in the Support for Emburse Services guide found here. The Services will achieve the service level commitments described in the Service Level Commitments for Emburse found at here.
Additional ancillary services are available for additional fees if and when ordered under a mutually acceptable order between Nexonia and a customer.