Every Nexonia customer is partnered with a Customer Success Manager (CSM) from the moment you sign up for our services. Your CSM is your relationship partner, helping you get started on the right track as you work with our client services teams during implementation, onboarding and ongoing support. Your CSM is available as a strategic account advisor, to help you achieve your goals on our products and services, and ensure continued success and value when using Nexonia.
Here’s just a sampling of how your CSMs can assist, either directly or through our Change Management Process:
Additional administrative support
For customers that want to offload the administration of Nexonia, we offer an Emburse Solution Administrator. Your ESA is a Nexonia employee that will work with you from the start of your implementation. Customers that have opted in for Emburse Solution Administrator benefit from:
Your organization purchased Nexonia for a reason. We want to help you realize the value through quantifiable, measurable goals.
With a relationship anchored in learning what success means to you, your CSM will be an active partner in delivering a more human working experience for everyone.