Move over limo and keep idling taxicab, because more people are hopping into ridesharing vehicles when they’re on the job. Travel managers have to ask the question: How will ridesharing services impact our T&E policy and expense management process?
Move over limo and keep idling taxicab, because more people are hopping into ridesharing vehicles when they’re on the job. The rising popularity of sharing economy services in the B2B market is largely due to the fact that people are using them in their personal lives. If your colleagues are comfortable connecting with an Uber driver to provide transportation to and from a party or sporting event—and the experience is easy and convenient—they’re going to want to call on Uber when they need a ride to a client’s office or the airport. Travel managers have to ask the question: How will ridesharing services impact our T&E policy and expense management process? To help you answer the question for your organization, we’d like to share some insight to help guide your policies and procedures down the increasingly popular ridesharing path. Consider what B2B sharing services can bring to your travel program:
1. The Value Prop TrifectaIt’s hard to argue that by putting services in the hands of the people that use them, the sharing economy delivers hard-to-beat value. More companies are taking advantage of ridesharing services because they save time, money and reduce hassle.
- Time-savings – Why wait in a long taxi line when an Uber driver can pull up at the curb in less than 5 minutes? Uber can give companies nearly $447 worth of employee time back, factoring in not only the time waiting for taxis and limos, but also the time saved from filling out expense forms.
- Cost-Savings – Receipts for limos and rental cars can really add up. Businesses find that Uber is 40% less expensive than taxi services, and employers can save about $900 per employee per year by utilizing their service.
- Convenience – It’s simple to transact with ridesharing service providers and drivers, as B2B users have access to advanced or on-demand booking. And payments can be handled automatically using a corporate credit card through the service’s app or via the rider’s personal credit card. Plus, if traveling in an unfamiliar city, it’s easier to get transported by a local than relying on public transportation.
2. Relevance and MomentumBusiness travelers are using these services outside of work and their companies are starting to take note. As of September 2015, over 50,000 businesses were enrolled in the Uber for Business program. But let’s take a deeper dive into the research showing growth potential:
- Ridesharing is on the rise. The Global Business Travel Association (GBTA) Foundation’s 2015 Ground Transportation Study shows the most commonly used methods of ground transportation for business trips Rental cars (36%), taxis (24%), chauffeured transportation (13%), and ridesharing companies (11%).
- Ridesharing is preferred. A full quarter (25%) of business travelers participating in an ExpertFlyer.com survey said they now use rideshare services, such as Uber or Lyft, rather than a traditional taxi (17%).
3. Easy Implementation, Seamless IntegrationsWhile companies iron out the details related to sharing economy services—like addressing duty of care issues and formally working new vendors into their T&E policies—getting up and running (make that driving) is generally simple. Cloud-based administration means employees can simply download an app and travel managers don’t have to worry about investing in any additional software programs. Plus, service providers can help ensure business accounts are set up with company-specific controls and sync up with their travel management software solutions. Your employees have the option to start using Uber for business purposes today and they can submit their digital receipts easily into Nexonia Expenses. We also recommend that you read How Business Travelers Can Live Like a Local for a list of helpful apps to use while on the road.3 Reasons to Include Ride-Sharing Services into your Corporate T&E Policy Gallery
Move over limo and keep idling taxicab, because more people are hopping into ridesharing vehicles when they’re on the job. Travel managers have to ask the question: How will ridesharing services impact our T&E policy and expense management process?
Remember the “good ol’ days” of manual processes? The timecard punch clocks. The little piles of T&E receipts that had to be stapled together and photocopied prior to processing. Running around the office reminding employees to submit their timesheets or expense reports. Weren’t those the days? Truth be told, these memories remind us why we’re so grateful automation has taken over where manual tasks left off. But if these memories are actually not so distant, it’s worth taking a look at how manual processing might actually be holding your workforce back and how the alternative—a cloud-based automated system—can help your workforce work smarter, not harder.
The Costs of Having a Manual WorkflowTraditional timesheet and expense tracking systems rely on manual tasks that can frustrate and even overwhelm employees and administrators. These include “offline” tasks like searching through stacks of paper (including sticky notes and crumpled receipts) and physically routing documents through the approvals chain. In addition, “online” tasks include calculating overtime or foreign currency, sending follow-up e-mails, and cross-referencing/rekeying entries between different systems. It’s a time-consuming, not to mention error-prone, way to work:
- Important paper documents can get lost;
- Details related to hours worked and money spent can be easily missed (or forgotten);
- It takes longer for employees to get paid or reimbursed;
- Correcting mistakes requires extra time and money.
Cloud-Based Expense Software Delivers the Freedom of AutomationYour workforce can reclaim much of their time and energy by leveraging cloud-based timesheet and expense reporting solutions. Web-hosted software enables users to access their productivity tools from any connected computer or device, around-the-clock. And they’re freed from the hassles of:
- Chasing Paper – Thanks to the digitization of data, timesheets and expense reports can be created, approved and processed through a web interface or mobile app. Workflow doesn’t have to stop on someone’s desk—or for that matter, in their wallet or file cabinet.
- Maintaining Hardware or Software – SaaS vendors handle all of the technology-related details: the servers, databases and upgrades as well as user training and support. Administration is easy—from implementation through daily processing.
- Making (Lots of) Entries – Highly configurable cloud-based solutions integrate with most of your financial management and accounting applications including travel management and payroll systems, corporate credit card feeds and direct deposit systems. That means when administrators and employees enter data, it syncs across all systems.
Welcome to the CloudIf your workforce is managing timesheet and T&E paperwork using punch-clocks, dog-eared receipts and fancy footwork, it might be time to consider letting go of the old-fashioned manual processes. The solutions on Nexonia’s SaaS platform including Nexonia Timesheets and Nexonia Expenses can help your organization automate your manual timesheet and expense reporting processes.
Learn more!Automated Expense Report Processing Soothes Pain Points for Business Travelers and AP Administrators 5 Reasons to Take Expense Report Management to the Cloud in 2016 Ditch Manual Reporting for Expense Apps Gallery
Remember the “good ol’ days” of manual processes? The timecard punch clocks. The little piles of T&E receipts that had to be stapled together and photocopied prior to processing. Running around the office reminding employees to submit their timesheets or expense reports. Weren’t those the days?
With each sale comes a wide variety of costs that are attributed and associated with it. Those costs include travel, marketing materials, meetings, processing and other operating costs. One of the biggest expenditures is employee expenses; noted as the second largest controllable expense by both PayStream and Aberdeen Research. Inefficiencies throughout the expense management process leads to lower margins for the organization as a whole, less time sales people have to actually sell and more headaches for individuals throughout the organization as a whole. To help you understand ways to improve how your organization manages expenses, we would like to highlight 3 expense management weaknesses that a manual expense management process might present, affecting everyone from the sales traveler to the CFO.
1. Unenforceable PoliciesLack of compliance and poor visibility all begin with issues in your corporate policy. 41% of respondents to a recent Aberdeen survey reported poor visibility into T&E spending, compliance, and suppliers, and another 37% reported lack of control over T&E spending. A straightforward policy is essential and should include these four points:
- Well-Defined Expense Guidelines
- Distinct Timeframes
- Easy-to-Follow Reporting Procedures
- Straightforward Communications
2. Processing CostsAdditional concerns of the respondents to the Aberdeen study were ‘reduction in processing costs (35%)’ and ‘eliminating manual- and paper-based processes’ (30%). Common concerns for organizations, with answers to each inherently tied: Automation and Mobility. Automation will help reduce costs by reducing work for administrators, minimizing the amount of policy uncertainty for travelers and allowing your organization to have improved internal customer service. For more, see the Nexonia article, 3 reasons to automate your expense reporting process. Mobility on the other hand provides a path to automation for your organization, allowing for reduction in administrative workload for both the traveler, who, with an expense app, can upload his or her receipts by phone. Administrators also benefit from mobility, as they can receive documented receipts and reports without having to sift through piles of paper. For more information, see 3 reasons to go mobile with your expense reporting.
3. Costs of (Lacking) IntegrationEven if you have developed a perfect policy, automated the employee expense reporting process and worked to cut paper-based processes from your vocabulary, you could potentially be wasting money if your processes lack integration with your accounting system. For instance, an employee may have submitted his or her expense report and that report has been documented and approved, but what’s the next step? Manual data entry? For many organizations, this means a complex process to bring expense data into your ERP, resulting in wasted time and higher costs. Companies that are making the most of their expense management are turning toward effective, automatic and simplified system integrations. Top organizations that can integrate their expense management with other platforms gain visibility into the big picture of spending, creating an “operational nexus” for project management, accounting and expense reporting. For more information, download the whitepaper: Key Considerations for Selecting Expense Management Software.
Solving Policy, Processing, and Integration Concerns: Nexonia ExpensesIf you are looking to simplify the entire process of employee expense reporting—the submission, approval, reimbursement, and the accounting for all of this—learn more about Nexonia Expenses: a user-friendly expense app that will help your organization save time and money, gain visibility into spending and much more.3 Things That Might Negatively Impact Your Expense Report Management Gallery
Inefficiencies throughout the expense management process leads to lower margins for the organization as a whole. To help you understand ways to improve how your organization manages expenses, we would like to highlight 3 expense management weaknesses that a manual expense management process might present, affecting everyone from the sales traveler to the CFO.
If you’re a business traveler that frequently hits the road for conferences, client meetings and trade shows, you’ve likely become accustomed to the ups and downs of life on the road. Whether it be issues at the airport or a slow-down at the local Rent-A-Car, travel often comes with a few hiccups. However, with the tech industry developing rapidly in the 21st century and now flooding with new products and services, travel has been significantly revolutionized for road warriors. We did some research for you frequent travellers and compiled this list of top tech products and services that have transformed business travel:
1) Wifi on AirplanesFor years airlines struggled to find a solution that would allow for wifi access on their planes without compromising any of the plane’s operating functionality. Gogo Inflight Internet was one of the companies who finally pioneered an on-board wifi solution and in 2009 Virgin Airlines was the first airline to offer in-flight wifi fleetwide. Now nearly all airlines are jumping on this new technological advancement and are competing to offer wifi access on as many planes and flights as possible - and business travelers couldn’t be more pleased. Our CEO has participated in board meetings at 35,000 feet in the air via Skype, and these wifi capabilities ensure he doesn’t miss a moment of the conversation. Whether it’s emailing a client or working on a proposal, travelers can now make the most of their time in the air.
2) External Battery PacksEveryone can relate to that moment when you reach in your pocket to grab your phone to send a text or quick email, and the display flashes, “10% of Battery Power Remaining.” While this is frustrating for nearly anyone who sees this daunting warning screen, it’s especially unsettling for road warriors who rely on their mobile devices to stay connected and organized while on the go. This is where external battery packs step in as a frequent traveler’s best friend! Simply charge the battery pack before you leave home and when the low-battery screen of horror appears on your phone, you can plug it in to instantly recharge. No need to worry about missing an important call or email, you’re now accessible no matter where you are during your trip.
3) Mobile AppsThis one shouldn’t come as a big surprise. Mobile apps are the bread and butter of mobile tech these days, with numerous benefits for the end user. This holds true for business travelers, as apps are highly utilized to provide reliable connectivity on the road. A few of our favourite life-saver apps to use when travelling are:
- Expense apps, such as Nexonia Expenses. No longer do business travelers have to worry about stuffing paper receipts into their wallet, only to sort through this mess when they arrive back home. Simply snap a photo of your receipt within the app and the new expense report for your trip will be automatically created - yes, it really is that easy!
- Transportation apps, such as Uber. Subscribers can easily sign in from wherever they are located; the GPS finds their exact location giving users the ability to “Request an Uber” to be routed to their location. The accessibility and ease of ride-share apps such as Uber are very appealing to travelers, who can now schedule their rides at the ease of their fingertips.
- Restaurant apps, such as OpenTable. Not sure of where to eat in a new city? OpenTable allows you to browse nearby restaurants, read reviews and book reservations (all within the app). No need to stick to the restaurants that are in or right beside your hotel, with OpenTable users can select the cuisine of their liking and find a restaurant instantaneously.
4) Pre-Arrival Booking ToolsMany companies in the travel and tourism industry have adopted the idea of “skipping the counter” and allowing travelers to continue on their way without another stop. With National Car Rental for example, you can quickly make a reservation at any time of day or night online or on your mobile device; within minutes you can be in your vehicle of choice with no assistance required. As a bonus, if you enroll in their Emerald Club you are granted access to bypass the counter upon arrival; simply select your car and go.
5) Wearable DevicesPersonal wearable devices have become a hit in recent years; fitness buffs love the Fitbits Activity Tracker and working professionals are impressed by the accessibility that smartwatches provide. For frequent business travelers, utilizing these devices such as the Apple Watch can keep them organized and connected while on the road. As a bonus, the Apple Watch can be easily integrated with many of the iOS apps that users already have on their Apple devices, offering a synchronized connection. For example, the Nexonia Timesheets Timer integrates seamlessly with the Apple Watch, allowing users to tap between timers they have set up on the web and on their phones. Talk about consultants wowing their clients on the go!
When it comes to technology, the sky’s the limit and business travel is only going to get easier and more enjoyable for road warriors in the years to come. Read more about how business travelers can leverage mobile apps while on the road.The Technological Revolution of Business Travel for Road Warriors Gallery
If you’re a business traveler that frequently hits the road for conferences, client meetings and trade shows, you’ve likely become accustomed to the ups and downs of life on the road. Whether it be issues at the airport or a slow-down at the local Rent-A-Car, travel often comes with a few hiccups.
Tradeshow season is now in full swing and as we enter May we know this means we must be nearing close to NetSuite’s SuiteWorld 2016. SuiteWorld is the largest gathering of NetSuite customers, partners and developers in the world and Nexonia is pleased to be returning to attend the conference once again. The annual cloud ERP conference kicks off on May 16th and runs through until May 19th, in San Jose, California. Attendees have the opportunity to network and attend speaker sessions and workshops that are guaranteed to enrich their conference experience. This year Nexonia is a Gold Sponsor for the conference and we are thrilled to be given the opportunity to converse with the NetSuite consumer, developer and partner community. There’s a lot on deck for this year’s conference and as it is fast approaching we thought we would highlight our top 6 things to look forward to at NetSuite SuiteWorld 2016:
Amazing Line-up of NetSuite Executive KeynotesOnce again, the NetSuite SuiteWorld team has succeeded in providing attendees with an exceptional line-up of NetSuite executive keynote speakers. The keynotes for this year’s conference have been carefully selected and will speak on a number of NetSuite and industry topics and innovations, so prepare to get inspired!
8,000 Registrants. Time to Get Your Networking Game On!Take a walk around the SuiteWorld Expo and get caught up on new ideas from industry experts, solution partners, developing partners and integration partners…such as Nexonia! You can get a sneak peak into NetSuite’s upcoming releases, and learn about new integrations that will be compatible with your existing NetSuite system. Not to mention that it’s a fantastic opportunity to network with hundreds of industry professionals and to discuss industry trends and best practices. With over 8,000 registrants expected this year, there certainly won’t be an absence of networking opportunities. Nexonia will be at booth #808, so come find us in the Expo hall all week!
New Executive Solution Sessions and 150+ Breakout SessionsNew to SuiteWorld this year is another fantastic learning opportunity - Executive Solution Sessions. These sessions will be run by NetSuite customers and executives and have been carefully curated with executives in mind. Topics to be covered are delivering the ultimate customer experience, building a modern cloud company, business model innovations and NetSuite’s vision for going global. On another front, this year’s SuiteWorld breakout sessions have been designed to educate and engage attendees. Whether you’re looking to discover a new solution that will integrate with your existing NetSuite solution or are interested in the forthcoming NetSuite releases, the wide array of thought-provoking breakout sessions will be sure to educate and inspire you and your team.
“Ask-a-SuiteGuru” any and all of your NetSuite questions (and ask Nexonia the rest)!Do you have any NetSuite technical product questions that just won’t seem to escape your head? Well the NetSuite SuiteGurus will be on hand to help! Throughout the conference, attendees can register for a 30-minute private session with a SuiteGuru to get any and all nitty-gritty NetSuite product questions answered. You can schedule your personal session with a SuiteGuru in the Agenda once you’ve registered for the conference. And if you have any questions about NetSuite expense, time or purchasing management integrations, stop by the Nexonia booth and we can definitely help you with that! We will also be hosting a spin-to-win game where you can spin our Nexonia wheel for a chance to win some awesome prizes! Additionally, we will be doing live demos at our booth in the SuiteWorld Expo all week for all of our product suites: Nexonia Expenses, Nexonia Timesheets, Nexonia Time Off, Nexonia Time Allocation, Nexonia Purchase Orders and Nexonia Accounts Payable.
Numerous Lunch and Learn OpportunitiesSuiteWorld promises a wide array of knowledge-sharing experiences and networking opportunities, and that doesn’t stop at lunch time. Throughout the conference there will be many unique lunch & learn opportunities for NetSuite users and partners with experienced NetSuite product experts. A few to take note of are:
- Birds of A Feather Lunches - On Wednesday May 18th, attendees of this lunch and learn have the opportunity to discuss technical challenges with fellow users and NetSuite product experts while munching down on some food. Each table will have a unique topic, allowing you to strategically sit at the table where you have the most interest in the topic at hand.
- NetSuite User Group Lunch - Are you a NetSuite user (or a soon-to-be-user)? If so, this lunch is for you. On Wednesday May 18th, come to this lunch and learn if you are currently in or would like to start a NetSuite user group in your local area. Some areas that are already included are: New York City, Atlanta, Philadelphia, Boston, Austin, Washington DC...and there’s many more!
- Cloud du Jour Lunch - On Tuesday May 17th, join Nexonia at this partner lunch and learn to discover numerous NetSuite partners and integrations that you haven’t yet heard of. All you have to do is find the sponsor of your choice (yes, we’ll be there!) and then head over to that table for an engaging discussion that will heighten your NetSuite knowledge.
The Avalara After Party at M Asian FusionLooking for a way to wind down after a long day at SuiteWorld? Well, we have you covered! As part of our Gold Sponsorship, on May 17th we will be co-sponsoring the wild Avalara After Party. This year’s new venue at M Asian Fusion means a much bigger party and there’s no better way to network with NetSuite customers, partners and developers than to do it here. The venue filled up in a flash last year so register for your spot today (yes, registration is free!) to make sure you can join us for a cocktail!
With NetSuite SuiteWorld 2016 less than two weeks away, we’re so excited to be attending what will be another incredible NetSuite customer, partner and developer gathering! We can’t wait to see all of our delighted customers at SuiteWorld 2016 and are looking forward to meeting new faces and showing them how Nexonia is built for NetSuite! The theme of the conference says it all; “Inspire. Educate. Network. Celebrate. BE BOLD,” … so we’ll see you on the showfloor!6 Things To Look Forward To At NetSuite SuiteWorld 2016 Gallery
Tradeshow season is now in full swing and as we enter May we know this means we must be nearing close to NetSuite’s SuiteWorld 2016. SuiteWorld is the largest gathering of NetSuite customers, partners and developers in the world and Nexonia is pleased to be returning to attend the conference once again.
At Nexonia, we pride ourselves on creating unbeatable integrations that will constantly delight our customers, and our Implementation team is the powerhouse that supports us in reaching these goals. No matter if you are an Intacct, NetSuite, Quickbooks, Microsoft Dynamics GP (or any ERP) user, our Implementation team designs, creates and configures solutions for all of our customers that leave them feeling confident in their new system integration. While Implementation takes care of most of the back-end work, it’s time to shine some light on this talented team. I sat down with Emma Roe, one of our Senior Implementation Specialists, to learn how she has mastered the art of creating amazing integrations for our customers.
MADELEINE: First things first, tell me a little bit about yourself!EMMA: I was born and raised in Toronto and have lived here my whole life. I temporarily moved away for school to the University of Guelph, in Guelph, Ontario where I studied Anthropology and earned my Bachelor's of Arts Degree. I originally started in a Science program during my first year, but chemistry really wasn’t my thing. I took an Anthropology class (and loved it!) so I switched my major and continued my degree with that line of study. I also earned a minor in French, but I don't get to practice it as much as I'd like to. After I graduated from university, I moved back to Toronto and I've lived here ever since.
MADELEINE: How has your career developed and led you to Nexonia?EMMA: Well most people who study anthropology obviously end up working at a software company doing implementation... or I guess that’s just me! When I finished school and came back to Toronto I had an assortment of odd jobs working at bakeshops and cafes, trying to figure out what I wanted to do. After doing that for a while I got a job working for a event production company who was working on a project for the CN tower’s tourism efforts. They created a handheld navigation guide where you could raise the device to the skyline and it would show you what exactly you were looking at, for example "This is the Royal Ontario Museum you're seeing out the window. And this is the Art Gallery of Ontario building." I supervised a team of people who were onsite selling the device and renting them to tourists. I had a one year contract with this company and when it ended the management team offered me a position as their Finance Administrator. At the time I didn't have any other positions lined up, so I thought, “...why not?" As the Finance Administrator, I was responsible for receiving our credit card statements in the mail and had to manually type out the statement details, search for the corresponding receipts, and code them each individually. I might have actually enjoyed the job a little more if we had a solution such as Nexonia. I also worked as a bank teller for a while but this still didn’t seem like the right role for me; I knew I wanted a job that was much more interactive. And it wasn’t too long after that I came to Nexonia! I actually had an interview here one year before I joined Nexonia’s Implementation team, for a Sales position. Turns out that I wasn't really interested in working in Sales per say but I was really interested in working at Nexonia. When another position for an Implementation Specialist opened up, I came in to interview again and thought, "Yes. This is going to be a perfect fit for me," and I’ve been here ever since!
MADELEINE: Did you know a lot about the FinTech industry before you decided to join it?EMMA: I’d say I’ve learned on the go for the most part. The companies that I’d worked for in the past had used outdated accounting software solutions that weren’t user friendly at all. Before I found out about Nexonia, I didn’t know very much about the SaaS world or financial technology.
MADELEINE: Sounds like you’ve had lots of experience working for many different types of companies. What sets Nexonia apart from them?EMMA: Honestly, I've never had a job before that I loved until I started at Nexonia. The support that I've had from my manager, the other people on my team and the other teams that I work with has been unparalleled at any other company. The people who work here make it such an incredible environment and the support, knowledge transfer and social occasions are the best I’ve experienced. The people here are truly amazing and it's very exciting to see the company grow so much in the time that I’ve been here.
MADELEINE: Implementation is one of the three major departments that fall under the Customer Success team. How would you explain to someone how Implementation interacts with the other two departments (Product Education and Support)?EMMA: Implementation is the first of the three teams that you’ll be interacting with when you become a new customer at Nexonia. As a new customer, you’ll see the Product Education team briefly during the demo stage, but once a customer goes through the sales process they come to the Implementation team next. Here, we are responsible for designing and configuring your account, as well as setting it all up. First, we meet with you to identify what you need from your solution. For example What are your business requirements and needs? What have your employees used for tracking their expenses or time in the past? What pain points can we alleviate for you with your unique configuration? We use these responses to calculate how we will design and configure Nexonia for you, as a new customer. As a new customer, once your account is configured to your liking, you’ll be transferred to our Product Education team to complete your team’s product training. When your Nexonia account is fully live, you’ll be introduced to our Support team. The Nexonia Support and Implementation teams work very closely together for a lot of knowledge sharing because we do many of the same configurations and set-ups. We are constantly helping each other out with little areas that we're stuck on, or areas that need a second set of eyes.
MADELEINE: Do you have a specific area that you specialize in as part of the Implementation team?EMMA: Yes, I usually take on accounts that are integrated with QuickBooks® Desktop, QuickBooks® Online, Microsoft Dynamics GP and many of our non-integrated or flat file customers.
MADELEINE: While I can imagine there's no typical day for you, what would you say a day in the life of an Implementation Specialist at Nexonia would be like?EMMA: I’d say a day in the life of a Nexonia Implementation Specialist would start off with our morning huddle. The whole Implementation team meets to discuss what we have going on during the day, and if there are any areas that we're stuck on so that we can all be aware if someone may need help with anything. Then, I might go into an admin training with a customer, which would involve a member of the Product Education Team to walk them through a day in the life of an Nexonia admin. I am involved in this part of the onboarding process incase there are any specific questions the customer has pertaining to their unique configuration. After the admin training call, I could potentially work on a custom layout with someone on my team, where we brainstorm ideas about how we can configure a custom layout for a customer. Following that, I might work on some upload files; this is when a customer would send us data that they want to have integrated into Nexonia, which I upload to their account. The rest of my day usually includes answering customer emails, ending the day with a credit card set-up call to integrate a customer’s business credit cards with their account. A few times a week, we also have a meeting with the Product Education team to see what we have coming down the pipeline; how many customers are coming in for demos, how many we’re expecting for admin trainings and which customers are scheduled to go live soon. This ensures that everyone’s prepared for the week ahead and we can plan accordingly.
MADELEINE: What would you say is your favorite part about your job?EMMA: I think my favorite part about my job is when I turn on a feature or a setting in an account, and someone gets excited and cheers on the other end of the phone, saying "No way! You can do that?!" And I’m happy to tell them, "Yes. Yes we can!" I love working with people and providing solutions for them that will make their lives a little bit easier.
MADELEINE: What's your favorite customer success story?EMMA: I've had a couple of really challenging implementations that I can think of where we've had to revamp their entire account and give them a couple of options to choose from. We’ll go back and forth a few times until we find the perfect configuration for them and the end result is that they’re really, really happy with it. A few months ago a customer emailed my boss directly, giving me praise for my hard work on creating the perfect configuration for her PO account. I spent a lot of time making sure I was meeting all of their unique needs and to hear such positive feedback really feels amazing.
MADELEINE: When you're not being an Implementation hero for Nexonia customers, what do you do in your spare time?EMMA: In my spare time I really enjoy going on bike rides, so I’m excited now that the weather’s starting to get so much nicer here in Toronto. I'm hoping to do a bike tour this summer; I really want to ride to Montreal to visit our development teams, which would be around six full days of biking. I'm also currently in the middle of planning a trip to Europe in June, which I'm really excited about. I'm going to Berlin, Amsterdam and Paris for two weeks. I also enjoy going out with friends to enjoy a pint of craft beer on the patio in the summer and I love going to see live music - there's always so much happening here in Toronto. And did I mention that I really like to put fun colors in my hair?
MADELEINE: And last but not least, what are some of your must-have mobile apps?EMMA: I have quite a few! I really like Pocket which allows users to save all of their favourite articles on one easy-to-access platform so they can access them anytime, on any device. When I’m on my way to work in the mornings I’ll check what I’ve saved on my Pocket app and can read articles on the subway (and anytime I’m offline). Another great app for commutes to work (or anytime) is Pocket Casts - when I'm not at work, I love listening to podcasts. Oh and RocketMan is amazing too, it tells you exactly when the next streetcar is coming so you don't have to stand outside and wait a long time before it comes. Instagram and Snapchat are also a few fun must-have apps too.Nexonia Employee Spotlight: Senior Implementation Specialist Gallery
At Nexonia, we pride ourselves on creating unbeatable integrations that will constantly delight our customers, and our Implementation team is the powerhouse that supports us in reaching these goals.
Stress is all too often the business traveler’s unwelcome companion. People who travel for work, especially those who head out of town frequently, are burdened with breaks in their routine, lost time and any number of inconveniences that can add up to feeling frustrated, tired and stressed. Corporate travel managers are well aware of the strain-ridden situations faced by their employees, and they’re doing their best to help address them: for example, booking aisle seats for the restless flyer or issuing corporate credit cards to minimize cash handling, all while staying within the parameters of the corporate T&E policy, of course. But while a lot goes into the stress “equation” for business travelers—and it’s literally impossible to eradicate it—identifying pressure points in the trip life cycle puts you a step closer to reducing at least some your employees’ stress (and your own!).
Expense Reimbursement and Post-Trip StressInsights from a study performed by Carlson Wagonlit Travel in partnership with business school HEC Paris is shared in the report Global Business Travel Builds Sales and Stress. (See an interactive infographic of the study results on Harvard Business Review.) Researchers measured travelers’ stress levels across 33 known stressors, and Reimbursement is considered equally as stressful as Long Stays (3+ nights) and Geopolitical Context at Destination. It’s not as stressful as Lost or Delayed Baggage and Poor/No Internet Connection, but it’s more stressful than Fear of Flying, Jetlag, and even Working Long Hours at Destination.
The study reveals that for VPs in particular, post-trip stress skyrockets. The study authors suggest these executives are stressed because they feel pressure to justify inadvertently going over their travel budgets. Whether they ordered a few too many appetizers with dinner or a last-minute delay led to a rebooking on a more expensive flight home, the task of completing their expense report is anxiety-inducing.
Streamlining the Reimbursement ProcessExpense reporting is one thing that doesn’t need to cause unwanted friction for the traveler—or travel administrator, for that matter. Carrying a folder or envelope around to house containing crumpled receipts is cumbersome enough, but the stress involved with returning home, only to complete an expense report and wait for approvals and reimbursement is, in this day and age, unnecessary. With solutions like Nexonia Expenses and the user-friendly Expenses mobile app, creating, submitting, approving and processing expense reports for reimbursement is hassle-free. Employees can manage their expenses while they’re on the road, so there’s no more waiting until the last minute. They can focus on income-generating tasks both during their trip and afterwards. Administrating the expense reporting process becomes automatic for travel managers—with just a few clicks, reports can be reviewed, signed-off on and sent for payment. It’s optimal efficiency for everyone. Traveling is necessary for business and revenue growth, so if there’s a way to make the experience of business travel more comfortable for road warriors and the folks back at the office, it’s worth exploring. Reducing Stress for the Business Traveler Gallery
Stress is all too often the business traveler’s unwelcome companion. People who travel for work, especially those who head out of town frequently, are burdened with breaks in their routine, lost time and any number of inconveniences that can add up to feeling frustrated, tired and stressed.
The Nexonia engineering team is the lifeblood of everything we do here; without them, we wouldn’t be where we are today with our high caliber web services, integrations and mobile apps. In recent months, the dev team has added 50 percent more team members, creating several new positions in an effort to scale progress and ensure that the high quality of Nexonia’s products are continuously delivered to our customers. As a lead developer on the web development team, Gontran Segue has been with Nexonia long enough to see just how quickly progress has been made with the evolution of Nexonia’s products. Here, Gontran reveals what working on Nexonia’s development team is like, his journey from Cameroon to Canada and how video games inspired his careerpath.
JILL: First of all, tell me about yourself!GONTRAN: I grew up in Douala, which is the economic capital and the largest city in Cameroon. I moved to Montreal in June 2012 and just over one year later I began my journey as an employee of Nexonia. I’ve worked for a wide variety of companies before eventually becoming a Nexonian: I was a consultant for a company that had a contract with some soccer clubs (such as Chelsea FC and New York City FC) building a platform where coaches could buy training courses. I was the lead on building the performance module, which allowed them to register all relevant information about the players and their training sessions and drills. I’ve also been part of a team that builds platforms that controls equipment remotely; I was the lead in developing distinct modules such as controlling battery cells, generators and producing live notifications. I first studied applied Mathematics at Douala University, in Cameroon. After that, I decided to pursue Informatics at Laval University in Quebec City, where I received my Bachelor of Applied Science degree in 2009. During my degree, I worked to develop a web portal for the Douala University; the goal was to add certain functionalities that would help university students access their records online, send SMS alerts to students and manage professor documentation. It was a project that I was very invested in, having been a student at Douala University myself!
JILL: Why did you decide to study Informatics in university? What about that program appealed to you?GONTRAN: I really enjoy video games and I’ve always loved trying to find solutions to a problem or discover a hidden component. Video games are the perfect for platform for this. Zelda and Mario Kart (the Super NES version, of course) were my passions. In a competition, I was able to play Street Fighter in an arcade with one hand! For a traditional gamer, occasionally you have to open up your physical controllers to clean them. When I would do this, I was fascinated with the mechanics of it; I wanted to understand why, when you click on a button, it creates an action or series of actions on the screen, depending on what buttons you press. After high school, I realized that Informatics was the field of study that could help me understand how the video games I loved so much were made.
JILL: What did you know about the technology industry before you decided to pursue a career in it?GONTRAN: I actually didn’t know too much about the technology industry before I went to school. I thought that everything was a video game! After getting more familiar with the industry, I discovered that there are two major parts: the software and the hardware. I fell in love with the “soft” one! And the interest continued to grow when I began to get more and more answers to all of my burning questions about the mechanics I was studying. When I started participating in some key projects like the University of Douala portal, I knew that I wanted to dedicate my life to building tools that would help people in their day-to-day work.
JILL: You’ve been working at Nexonia now since 2013. What interested you originally about working here?GONTRAN: I’d honestly have to say that what really inspired me initially was the way Pascal (Nexonia’s CTO) explained all of the architecture and how all things fit together. During your journey of becoming truly great at your work, you need to have a proven expert to mentor you. I knew after our first meeting that under Pascal’s leadership, I would master many things with his guidance. I could also sense from Day One that I would have the opportunity to take on a variety of daily new challenges and could participate in the construction of a global product.
JILL: What does your role at Nexonia involve?GONTRAN: My role has changed quite a bit over the last three years, and it continues to do so. When I first joined Nexonia, I spent a lot of time learning how everything works and fits together; now I am leading a team of developers and working with them to carve various paths that we can all follow. As part of my role as Lead Developer, my job is to provide the relevant development tools for the developers on my team. I am responsible for the code being developed by the web/server developers, I manage the quality of the code, oversee technical tasks required for different projects and I conduct code reviews with the developers within the web/server team. I also lead the technical best practices and principles, and make sure all of us are on the same page.
JILL: What appealed to you about working at Nexonia? What do you enjoy most about working here?GONTRAN: We have a particular way of all working together as a team that I enjoy and it’s a really fun place to work. I am continuously being challenged in a good way and I’m working with people who work hard and are great at what they do, but that can also have a laugh when it’s the right time and place for it. All team members pitch in and help out when it is time to pool our resources and make something work, or generate a strong architecture for our platform.
JILL: What’s it like developing code at Nexonia, compared to other places?GONTRAN: As a developer you want a place where you can share your ideas, where your potential can be used and you can receive knowledge every day. It’s also important to be at a company where you can have the opportunity to improve things, be innovative and where your hard work can be used by many people around the world, making their day-to-day work easier. Working at Nexonia lets me achieve all of this.
JILL: When you’re not at work, what do you like to do?GONTRAN: When I’m not coding, I like to sing along to the music I’m listening to (anything from The Rasmus to The Weeknd to Linkin Park). I’m becoming a pretty good reader with non-technology books. I also do spinning once a week, which is great because it gives me a few moments to completely unplug!
JILL: And finally, besides Nexonia's mobile apps, what are some of your favourite apps that you use?GONTRAN: Gallery
The Nexonia engineering team is the lifeblood of everything we do here; without them, we wouldn’t be where we are today with our high caliber web services, integrations and mobile apps.
It’s common knowledge that credit cards are a widely utilized method of payment for daily business purchases. They are a widely accepted, secure and efficient payment option for procuring almost everything you need: from office supplies to airfare. But did you know that wielding a corporate credit card for T&E expenses—as opposed to a personal or small business credit card—has distinct advantages? Combining the convenience of a corporate credit card with the power of an expense management solution yields exceptionally worthwhile results. That’s because corporate credit cards can be easily integrated with T&E expense reporting software to deliver deeper, more actionable data that decision makers need to evaluate employee spending and program policies.
Helping Organizations Work SmarterIssuing banks customize their corporate credit card programs to help customers meet their specific payment-related and administrative needs: streamline processes, manage cash flow, take advantage of rebates or other payments-related financial incentives and, of course, make it easy for employees to make T&E payments. But on the back-end, they’re not engineered to enhance a company’s existing technology systems. In other words, they don’t simply “plug-in” to an organization’s IT environment, which likely includes some combination of accounting, ERP and expense management solutions. This is the work of the developers behind their various system vendors—the folks who handle integrations to ensure a seamless workflow for company administrators.
Ensuring A Successful Systems IntegrationSo when it’s time to start connecting credit card transactions with expense reports, corporate credit cards aren’t necessarily integration-ready. Yet unlike integrations with personal and small business credit cards, which rely on third party tech services that can slow down the process, those with corporate credit card programs can be quickly customized to sync with the organization’s policies and workflow. Their software integration capabilities result in improved back-end expense reporting and process management. Detailed transactions come into the system via comprehensive data feeds that are ready to be matched to an expense item and receipt image, arriving both accurate and complete. It’s easier to categorize expenses, too, and uncover trends that managers can use to drive better results. (For more insight, read 5 Reasons Your Employees Will Love Automated Credit Card Feeds.)
Maximizing Your InvestmentsWhen it comes to adding business value, the different credit cards employees use to cover business costs are not created equal. Corporate credit cards can help you get the most “bang for your buck.” They help to ensure smoother systems integrations and provide the most actionable reporting data, bringing exceptional value to your expense management solution. Nexonia has helped hundreds of clients link their employees’ corporate credit card transactions to expense reports, reducing their manual workload and helping them make the most of their expense management solution. Learn more about Nexonia’s Corporate Credit Card Integration and see how easy it is for you to accomplish more—while doing less.Supercharge Your Expense Reporting Software with Corporate Credit Card Integrations Gallery
It’s common knowledge that credit cards are a widely utilized method of payment for daily business purchases. They are a widely accepted, secure and efficient payment option for procuring almost everything you need: from office supplies to airfare.