Nexonia, leading provider of web and mobile business financial management solutions, today announced that they are proud to be recognized in G2 Crowd’s Summer 2016 Report as an Expense Management Industry Leader.
Nexonia, leading provider of web and mobile business financial management solutions, today announced that they are proud to be recognized in G2 Crowd’s Summer 2016 Report as an Expense Management Industry Leader.
The Nexonia Development team in Montreal is high performing engine of individuals who are responsible for designing, building and bringing to life Nexonia’s innovative products and solutions. Day in and day out, these teams strive to ensure that we are constantly improving our products and integrations to not only meet but to exceed all of our customers’ expectations. This requires a huge commitment from every department, however it is the responsibility of our strategic Quality Assurance (QA) team to oversee and make certain all releases - including new integrations, product lines or product features - are flawless before they reach our customers’ hands. There are many QA divisions, however it is the responsibility of the Mobile QA team to test the Nexonia mobile apps thoroughly, ensuring that all of our new feature releases are highly functional and can be rolled out seamlessly. So what does a day in life of a Mobile QA Analyst look like? I got a chance to sit down with Sonia Howa, our accomplished Mobile QA Manager, and learned about her career path, hobbies and life in and out of the office.
MADDY: First off, tell me a little bit about yourself!SONIA: I was born in Paris, France, and spent my entire life there until I moved to Canada 4 years ago. Back home I have a pretty big family with 6 siblings - three brothers and three sisters, who are all still living there. I went to school in Paris and after completing my degrees I worked for a while until I turned 27 and decided that I really wanted to discover the world. There were lots of places I could have gone, although I was offered a career opportunity by a consulting agency in France that would allow me to move to Canada, so this is what brought me here!
MADDY: Where did you attend school, and what did you study while you were there?SONIA: In high school I was very interested in literature, though when I started university at the world-renowned university La Sorbonne, in Paris, France, I decided to study Internet Technology (IT) and languages because I love to speak. I speak English, Italian, Spanish, French - which is my mother language - and a bit of Japanese. My second professional degree was a Masters in Computer Science from Paris-Est Marne la Vallée, and a fun fact about this university is that it’s very close to DisneyLand Resort.
MADDY: What were the subjects that really stood out and defined what you wanted to do with your career?SONIA: I was really interested in studying how people speak their native languages; learning the origins of how words were formed and first created, why we say one word in a certain way and not in another, and the formation of sounds. I was studying Linguistics and IT while also taking some courses in English, Spanish, Italian and Japanese. This was a big challenge for me because it was mixing such different subjects - literature, linguistics and IT - and using different parts of the brain.
MADDY: Tell us a little more about your first job that brought you here to Canada.SONIA: In September 2012 a consulting firm contacted me while I was living in France and explained that they had a lot of clients in North America, more specifically in Montreal, and that they were looking for a QA Analyst to relocate there. I came here to visit a few times before making my decision because I wanted to see what Canada was like and if Montreal would be a good fit for me or not. And from the second I arrived I was very surprised because the way of life here is so different from Paris; less stress and the people are so much happier. It's really quite different! The mix of nature and city was perfect for me, so I thought, "Okay. Let's make the move and we'll see how this turns out.” With that, I sold most of my belongings in France, packed up what I had and came to Canada with a great job offer. I started working as a QA Analyst for a company called LVL Studio that specializes in entertainment and second screen applications and I was in this role for a few years.
MADDY: Sounds like that was quite an adventure in itself! How has your career path led you to work at Nexonia?SONIA: It's a funny story actually because the person who got me my job at Nexonia in Montreal was Julia [Gerdil]. We had worked together previously (with Quentin [Bricard] as well), and then our paths crossed again after we had both left that company. That’s when she contacted me about working at Nexonia. I had been working at another QA consulting job for about a year and a half until Julia called me out of the blue one day and said, “I'm working for a company that is trying to build a strong QA team. Currently there are 3 people on the team who focus on QA and product development, but I know that you're a QA Analyst so this could be a great opportunity for you to join our growing QA team!" I came with no real expectation of what this new role and department in the company would look like, but it was a very exciting opportunity! When I first met the Montreal development team, I could see that everyone was really passionate about the company and product. Nexonia was in a huge period of growth and there had not been an official QA “team” until I joined the other QA Analysts there. Nexonia’s solutions were attractive to me even back then and I could see its potential. Even though it was a big change from the entertainment and gaming industry that I had been working in previously, I knew it would be a great challenge. I’ve been working for Nexonia for over a year and a half now...time flies!
MADDY: How would you describe Nexonia's culture? How do you think it influences the company's success?SONIA: The culture here at Nexonia is very different from other companies I’ve worked for, in the best way possible. When I first started, there were approximately 25 people working out of the Montreal office so it felt like a big family - and it still does! The culture at Nexonia is very friendly, collaborative, and supportive. When any of us see something that we could do or an area that we could change, the team supports one another and says, "You have an idea? Push it and let’s make it happen." It has allowed us all to feel like our ideas are very valued and respected.
MADDY: What's your favorite part about working in the Montreal office?SONIA: One of the main reasons I enjoy working here so much (and of course it’s not a surprise) is my colleagues, they're awesome! I really love them, seriously. I'm very engaged in the social committee because it’s a great way to strengthen my relationships with my coworkers. That's the part that I love the most about working at Nexonia - everyone feels like a big family, and it’s a great place to spend your working life. I can see that people are very happy here because we're doing so much great development, both in our products and in our company. It's not just about the work we do here at Nexonia, everyone really appreciates the whole experience. A company can be successful and have a great product, but if the atmosphere isn’t welcoming then people are like zombies coming to work every day - which isn’t enjoyable for anyone.
MADDY: I'm sure your day changes all the time, but what does a typical day look like for a QA Manager at Nexonia?SONIA: A typical day could start with a few meetings, the first being with my Mobile QA team to hear all of our updates, clarify problems that anyone may have and to discuss upcoming development and planning requirements from us. This is when we usually address all the projects that need to be tackled that day or week and make sure that everyone has everything they need to get the job done. My day also usually involves analyzing QA requests, investigating various issues and reviewing my team’s priorities for our overall QA strategy. I also spend some time creating test plans and test cases, as well as executing these tests and coaching my team. At some point in my week I like to spend some time investigating and researching new improvements for our QA processes, which will help the efficiency of my team.
MADDY: What's your favorite part about your job as a Mobile QA Manager at Nexonia?SONIA: My favourite part about being a Mobile QA Manager is being able to see the end of a sprint when we're about to release it. There's a positive vibe coming because we know that we're achieving something great, and that all of our customers will appreciate the updates and features once they’re released.
MADDY: When you're not at work, what could you be found doing in your spare time?SONIA: I like to work out at the gym so I work out a lot! I also love going to movie theaters and I can be found there very often watching the newest releases - I'm a movie addict! I enjoy all genres and usually make my selections based on what’s new in theaters that week. Also, if anyone wants to challenge or quiz me on any movie or TV show, you know where to find me!
MADDY: What are your favourite mobile apps on your phone?SONIA: My favourites are mainly social media apps - Facebook, Instagram, Pinterest, and many more!Nexonia Employee Spotlight: Mobile Quality Assurance (QA) Manager Gallery
The Nexonia Development team in Montreal is high performing engine of individuals who are responsible for designing, building and bringing to life Nexonia’s innovative products and solutions. So what does a day in life of a Mobile QA Analyst look like? I got a chance to sit down with Sonia Howa, our accomplished Mobile QA Manager, and learned about her career path, hobbies and life in and out of the office.
Nexonia, a leading provider of web and mobile business financial management solutions, today announced its Gold Sponsorship of SuiteWorld 2016, NetSuite’s annual user conference for customers, partners, media and industry analysts, being held May 16–19 in San Jose, Calif.
If you’re a business traveler that frequently hits the road for conferences, client meetings and trade shows, you’ve likely become accustomed to the ups and downs of life on the road. Whether it be issues at the airport or a slow-down at the local Rent-A-Car, travel often comes with a few hiccups. However, with the tech industry developing rapidly in the 21st century and now flooding with new products and services, travel has been significantly revolutionized for road warriors. We did some research for you frequent travellers and compiled this list of top tech products and services that have transformed business travel:
1) Wifi on AirplanesFor years airlines struggled to find a solution that would allow for wifi access on their planes without compromising any of the plane’s operating functionality. Gogo Inflight Internet was one of the companies who finally pioneered an on-board wifi solution and in 2009 Virgin Airlines was the first airline to offer in-flight wifi fleetwide. Now nearly all airlines are jumping on this new technological advancement and are competing to offer wifi access on as many planes and flights as possible - and business travelers couldn’t be more pleased. Our CEO has participated in board meetings at 35,000 feet in the air via Skype, and these wifi capabilities ensure he doesn’t miss a moment of the conversation. Whether it’s emailing a client or working on a proposal, travelers can now make the most of their time in the air.
2) External Battery PacksEveryone can relate to that moment when you reach in your pocket to grab your phone to send a text or quick email, and the display flashes, “10% of Battery Power Remaining.” While this is frustrating for nearly anyone who sees this daunting warning screen, it’s especially unsettling for road warriors who rely on their mobile devices to stay connected and organized while on the go. This is where external battery packs step in as a frequent traveler’s best friend! Simply charge the battery pack before you leave home and when the low-battery screen of horror appears on your phone, you can plug it in to instantly recharge. No need to worry about missing an important call or email, you’re now accessible no matter where you are during your trip.
3) Mobile AppsThis one shouldn’t come as a big surprise. Mobile apps are the bread and butter of mobile tech these days, with numerous benefits for the end user. This holds true for business travelers, as apps are highly utilized to provide reliable connectivity on the road. A few of our favourite life-saver apps to use when travelling are:
- Expense apps, such as Nexonia Expenses. No longer do business travelers have to worry about stuffing paper receipts into their wallet, only to sort through this mess when they arrive back home. Simply snap a photo of your receipt within the app and the new expense report for your trip will be automatically created - yes, it really is that easy!
- Transportation apps, such as Uber. Subscribers can easily sign in from wherever they are located; the GPS finds their exact location giving users the ability to “Request an Uber” to be routed to their location. The accessibility and ease of ride-share apps such as Uber are very appealing to travelers, who can now schedule their rides at the ease of their fingertips.
- Restaurant apps, such as OpenTable. Not sure of where to eat in a new city? OpenTable allows you to browse nearby restaurants, read reviews and book reservations (all within the app). No need to stick to the restaurants that are in or right beside your hotel, with OpenTable users can select the cuisine of their liking and find a restaurant instantaneously.
4) Pre-Arrival Booking ToolsMany companies in the travel and tourism industry have adopted the idea of “skipping the counter” and allowing travelers to continue on their way without another stop. With National Car Rental for example, you can quickly make a reservation at any time of day or night online or on your mobile device; within minutes you can be in your vehicle of choice with no assistance required. As a bonus, if you enroll in their Emerald Club you are granted access to bypass the counter upon arrival; simply select your car and go.
5) Wearable DevicesPersonal wearable devices have become a hit in recent years; fitness buffs love the Fitbits Activity Tracker and working professionals are impressed by the accessibility that smartwatches provide. For frequent business travelers, utilizing these devices such as the Apple Watch can keep them organized and connected while on the road. As a bonus, the Apple Watch can be easily integrated with many of the iOS apps that users already have on their Apple devices, offering a synchronized connection. For example, the Nexonia Timesheets Timer integrates seamlessly with the Apple Watch, allowing users to tap between timers they have set up on the web and on their phones. Talk about consultants wowing their clients on the go!
When it comes to technology, the sky’s the limit and business travel is only going to get easier and more enjoyable for road warriors in the years to come. Read more about how business travelers can leverage mobile apps while on the road.The Technological Revolution of Business Travel for Road Warriors Gallery
If you’re a business traveler that frequently hits the road for conferences, client meetings and trade shows, you’ve likely become accustomed to the ups and downs of life on the road. Whether it be issues at the airport or a slow-down at the local Rent-A-Car, travel often comes with a few hiccups.
Tradeshow season is now in full swing and as we enter May we know this means we must be nearing close to NetSuite’s SuiteWorld 2016. SuiteWorld is the largest gathering of NetSuite customers, partners and developers in the world and Nexonia is pleased to be returning to attend the conference once again. The annual cloud ERP conference kicks off on May 16th and runs through until May 19th, in San Jose, California. Attendees have the opportunity to network and attend speaker sessions and workshops that are guaranteed to enrich their conference experience. This year Nexonia is a Gold Sponsor for the conference and we are thrilled to be given the opportunity to converse with the NetSuite consumer, developer and partner community. There’s a lot on deck for this year’s conference and as it is fast approaching we thought we would highlight our top 6 things to look forward to at NetSuite SuiteWorld 2016:
Amazing Line-up of NetSuite Executive KeynotesOnce again, the NetSuite SuiteWorld team has succeeded in providing attendees with an exceptional line-up of NetSuite executive keynote speakers. The keynotes for this year’s conference have been carefully selected and will speak on a number of NetSuite and industry topics and innovations, so prepare to get inspired!
8,000 Registrants. Time to Get Your Networking Game On!Take a walk around the SuiteWorld Expo and get caught up on new ideas from industry experts, solution partners, developing partners and integration partners…such as Nexonia! You can get a sneak peak into NetSuite’s upcoming releases, and learn about new integrations that will be compatible with your existing NetSuite system. Not to mention that it’s a fantastic opportunity to network with hundreds of industry professionals and to discuss industry trends and best practices. With over 8,000 registrants expected this year, there certainly won’t be an absence of networking opportunities. Nexonia will be at booth #808, so come find us in the Expo hall all week!
New Executive Solution Sessions and 150+ Breakout SessionsNew to SuiteWorld this year is another fantastic learning opportunity - Executive Solution Sessions. These sessions will be run by NetSuite customers and executives and have been carefully curated with executives in mind. Topics to be covered are delivering the ultimate customer experience, building a modern cloud company, business model innovations and NetSuite’s vision for going global. On another front, this year’s SuiteWorld breakout sessions have been designed to educate and engage attendees. Whether you’re looking to discover a new solution that will integrate with your existing NetSuite solution or are interested in the forthcoming NetSuite releases, the wide array of thought-provoking breakout sessions will be sure to educate and inspire you and your team.
“Ask-a-SuiteGuru” any and all of your NetSuite questions (and ask Nexonia the rest)!Do you have any NetSuite technical product questions that just won’t seem to escape your head? Well the NetSuite SuiteGurus will be on hand to help! Throughout the conference, attendees can register for a 30-minute private session with a SuiteGuru to get any and all nitty-gritty NetSuite product questions answered. You can schedule your personal session with a SuiteGuru in the Agenda once you’ve registered for the conference. And if you have any questions about NetSuite expense, time or purchasing management integrations, stop by the Nexonia booth and we can definitely help you with that! We will also be hosting a spin-to-win game where you can spin our Nexonia wheel for a chance to win some awesome prizes! Additionally, we will be doing live demos at our booth in the SuiteWorld Expo all week for all of our product suites: Nexonia Expenses, Nexonia Timesheets, Nexonia Time Off, Nexonia Time Allocation, Nexonia Purchase Orders and Nexonia Accounts Payable.
Numerous Lunch and Learn OpportunitiesSuiteWorld promises a wide array of knowledge-sharing experiences and networking opportunities, and that doesn’t stop at lunch time. Throughout the conference there will be many unique lunch & learn opportunities for NetSuite users and partners with experienced NetSuite product experts. A few to take note of are:
- Birds of A Feather Lunches - On Wednesday May 18th, attendees of this lunch and learn have the opportunity to discuss technical challenges with fellow users and NetSuite product experts while munching down on some food. Each table will have a unique topic, allowing you to strategically sit at the table where you have the most interest in the topic at hand.
- NetSuite User Group Lunch - Are you a NetSuite user (or a soon-to-be-user)? If so, this lunch is for you. On Wednesday May 18th, come to this lunch and learn if you are currently in or would like to start a NetSuite user group in your local area. Some areas that are already included are: New York City, Atlanta, Philadelphia, Boston, Austin, Washington DC...and there’s many more!
- Cloud du Jour Lunch - On Tuesday May 17th, join Nexonia at this partner lunch and learn to discover numerous NetSuite partners and integrations that you haven’t yet heard of. All you have to do is find the sponsor of your choice (yes, we’ll be there!) and then head over to that table for an engaging discussion that will heighten your NetSuite knowledge.
The Avalara After Party at M Asian FusionLooking for a way to wind down after a long day at SuiteWorld? Well, we have you covered! As part of our Gold Sponsorship, on May 17th we will be co-sponsoring the wild Avalara After Party. This year’s new venue at M Asian Fusion means a much bigger party and there’s no better way to network with NetSuite customers, partners and developers than to do it here. The venue filled up in a flash last year so register for your spot today (yes, registration is free!) to make sure you can join us for a cocktail!
With NetSuite SuiteWorld 2016 less than two weeks away, we’re so excited to be attending what will be another incredible NetSuite customer, partner and developer gathering! We can’t wait to see all of our delighted customers at SuiteWorld 2016 and are looking forward to meeting new faces and showing them how Nexonia is built for NetSuite! The theme of the conference says it all; “Inspire. Educate. Network. Celebrate. BE BOLD,” … so we’ll see you on the showfloor!6 Things To Look Forward To At NetSuite SuiteWorld 2016 Gallery
Tradeshow season is now in full swing and as we enter May we know this means we must be nearing close to NetSuite’s SuiteWorld 2016. SuiteWorld is the largest gathering of NetSuite customers, partners and developers in the world and Nexonia is pleased to be returning to attend the conference once again.
At Nexonia, we pride ourselves on creating unbeatable integrations that will constantly delight our customers, and our Implementation team is the powerhouse that supports us in reaching these goals. No matter if you are an Intacct, NetSuite, Quickbooks, Microsoft Dynamics GP (or any ERP) user, our Implementation team designs, creates and configures solutions for all of our customers that leave them feeling confident in their new system integration. While Implementation takes care of most of the back-end work, it’s time to shine some light on this talented team. I sat down with Emma Roe, one of our Senior Implementation Specialists, to learn how she has mastered the art of creating amazing integrations for our customers.
MADELEINE: First things first, tell me a little bit about yourself!EMMA: I was born and raised in Toronto and have lived here my whole life. I temporarily moved away for school to the University of Guelph, in Guelph, Ontario where I studied Anthropology and earned my Bachelor's of Arts Degree. I originally started in a Science program during my first year, but chemistry really wasn’t my thing. I took an Anthropology class (and loved it!) so I switched my major and continued my degree with that line of study. I also earned a minor in French, but I don't get to practice it as much as I'd like to. After I graduated from university, I moved back to Toronto and I've lived here ever since.
MADELEINE: How has your career developed and led you to Nexonia?EMMA: Well most people who study anthropology obviously end up working at a software company doing implementation... or I guess that’s just me! When I finished school and came back to Toronto I had an assortment of odd jobs working at bakeshops and cafes, trying to figure out what I wanted to do. After doing that for a while I got a job working for a event production company who was working on a project for the CN tower’s tourism efforts. They created a handheld navigation guide where you could raise the device to the skyline and it would show you what exactly you were looking at, for example "This is the Royal Ontario Museum you're seeing out the window. And this is the Art Gallery of Ontario building." I supervised a team of people who were onsite selling the device and renting them to tourists. I had a one year contract with this company and when it ended the management team offered me a position as their Finance Administrator. At the time I didn't have any other positions lined up, so I thought, “...why not?" As the Finance Administrator, I was responsible for receiving our credit card statements in the mail and had to manually type out the statement details, search for the corresponding receipts, and code them each individually. I might have actually enjoyed the job a little more if we had a solution such as Nexonia. I also worked as a bank teller for a while but this still didn’t seem like the right role for me; I knew I wanted a job that was much more interactive. And it wasn’t too long after that I came to Nexonia! I actually had an interview here one year before I joined Nexonia’s Implementation team, for a Sales position. Turns out that I wasn't really interested in working in Sales per say but I was really interested in working at Nexonia. When another position for an Implementation Specialist opened up, I came in to interview again and thought, "Yes. This is going to be a perfect fit for me," and I’ve been here ever since!
MADELEINE: Did you know a lot about the FinTech industry before you decided to join it?EMMA: I’d say I’ve learned on the go for the most part. The companies that I’d worked for in the past had used outdated accounting software solutions that weren’t user friendly at all. Before I found out about Nexonia, I didn’t know very much about the SaaS world or financial technology.
MADELEINE: Sounds like you’ve had lots of experience working for many different types of companies. What sets Nexonia apart from them?EMMA: Honestly, I've never had a job before that I loved until I started at Nexonia. The support that I've had from my manager, the other people on my team and the other teams that I work with has been unparalleled at any other company. The people who work here make it such an incredible environment and the support, knowledge transfer and social occasions are the best I’ve experienced. The people here are truly amazing and it's very exciting to see the company grow so much in the time that I’ve been here.
MADELEINE: Implementation is one of the three major departments that fall under the Customer Success team. How would you explain to someone how Implementation interacts with the other two departments (Product Education and Support)?EMMA: Implementation is the first of the three teams that you’ll be interacting with when you become a new customer at Nexonia. As a new customer, you’ll see the Product Education team briefly during the demo stage, but once a customer goes through the sales process they come to the Implementation team next. Here, we are responsible for designing and configuring your account, as well as setting it all up. First, we meet with you to identify what you need from your solution. For example What are your business requirements and needs? What have your employees used for tracking their expenses or time in the past? What pain points can we alleviate for you with your unique configuration? We use these responses to calculate how we will design and configure Nexonia for you, as a new customer. As a new customer, once your account is configured to your liking, you’ll be transferred to our Product Education team to complete your team’s product training. When your Nexonia account is fully live, you’ll be introduced to our Support team. The Nexonia Support and Implementation teams work very closely together for a lot of knowledge sharing because we do many of the same configurations and set-ups. We are constantly helping each other out with little areas that we're stuck on, or areas that need a second set of eyes.
MADELEINE: Do you have a specific area that you specialize in as part of the Implementation team?EMMA: Yes, I usually take on accounts that are integrated with QuickBooks® Desktop, QuickBooks® Online, Microsoft Dynamics GP and many of our non-integrated or flat file customers.
MADELEINE: While I can imagine there's no typical day for you, what would you say a day in the life of an Implementation Specialist at Nexonia would be like?EMMA: I’d say a day in the life of a Nexonia Implementation Specialist would start off with our morning huddle. The whole Implementation team meets to discuss what we have going on during the day, and if there are any areas that we're stuck on so that we can all be aware if someone may need help with anything. Then, I might go into an admin training with a customer, which would involve a member of the Product Education Team to walk them through a day in the life of an Nexonia admin. I am involved in this part of the onboarding process incase there are any specific questions the customer has pertaining to their unique configuration. After the admin training call, I could potentially work on a custom layout with someone on my team, where we brainstorm ideas about how we can configure a custom layout for a customer. Following that, I might work on some upload files; this is when a customer would send us data that they want to have integrated into Nexonia, which I upload to their account. The rest of my day usually includes answering customer emails, ending the day with a credit card set-up call to integrate a customer’s business credit cards with their account. A few times a week, we also have a meeting with the Product Education team to see what we have coming down the pipeline; how many customers are coming in for demos, how many we’re expecting for admin trainings and which customers are scheduled to go live soon. This ensures that everyone’s prepared for the week ahead and we can plan accordingly.
MADELEINE: What would you say is your favorite part about your job?EMMA: I think my favorite part about my job is when I turn on a feature or a setting in an account, and someone gets excited and cheers on the other end of the phone, saying "No way! You can do that?!" And I’m happy to tell them, "Yes. Yes we can!" I love working with people and providing solutions for them that will make their lives a little bit easier.
MADELEINE: What's your favorite customer success story?EMMA: I've had a couple of really challenging implementations that I can think of where we've had to revamp their entire account and give them a couple of options to choose from. We’ll go back and forth a few times until we find the perfect configuration for them and the end result is that they’re really, really happy with it. A few months ago a customer emailed my boss directly, giving me praise for my hard work on creating the perfect configuration for her PO account. I spent a lot of time making sure I was meeting all of their unique needs and to hear such positive feedback really feels amazing.
MADELEINE: When you're not being an Implementation hero for Nexonia customers, what do you do in your spare time?EMMA: In my spare time I really enjoy going on bike rides, so I’m excited now that the weather’s starting to get so much nicer here in Toronto. I'm hoping to do a bike tour this summer; I really want to ride to Montreal to visit our development teams, which would be around six full days of biking. I'm also currently in the middle of planning a trip to Europe in June, which I'm really excited about. I'm going to Berlin, Amsterdam and Paris for two weeks. I also enjoy going out with friends to enjoy a pint of craft beer on the patio in the summer and I love going to see live music - there's always so much happening here in Toronto. And did I mention that I really like to put fun colors in my hair?
MADELEINE: And last but not least, what are some of your must-have mobile apps?EMMA: I have quite a few! I really like Pocket which allows users to save all of their favourite articles on one easy-to-access platform so they can access them anytime, on any device. When I’m on my way to work in the mornings I’ll check what I’ve saved on my Pocket app and can read articles on the subway (and anytime I’m offline). Another great app for commutes to work (or anytime) is Pocket Casts - when I'm not at work, I love listening to podcasts. Oh and RocketMan is amazing too, it tells you exactly when the next streetcar is coming so you don't have to stand outside and wait a long time before it comes. Instagram and Snapchat are also a few fun must-have apps too.Nexonia Employee Spotlight: Senior Implementation Specialist Gallery
At Nexonia, we pride ourselves on creating unbeatable integrations that will constantly delight our customers, and our Implementation team is the powerhouse that supports us in reaching these goals.
At Nexonia, we are in the business of delighting customers and ensuring that our unbeatable integrations are easy for you to navigate. This is where our Product Education Team steps up to the plate, ensuring that every customer is confident in using their Nexonia products and services. When it comes to the Product Education team: no question goes unanswered! With almost zero turnover since our company started selling products in 2004, this is largely due to the hard work and dedication from this energetic team. Leading this talented group of Product Education Specialists is Jason Carlin, Nexonia’s Product Education Manager, and a veteran of the company. In between calls on a busy afternoon (which is every afternoon for someone on the Product Education Team!), I had the opportunity to sit with Jason and pick his brain about Nexonia, his role and his life outside of work:
MADELEINE: Let’s start at the top: tell me about yourself and your role at Nexonia!JASON: I manage Nexonia’s Product Education Team, which is a customer-facing department that delivers product demonstrations for prospective customers. We learn what their problems and pain points are, what challenges they face and then we show them how Nexonia solutions can solve these issues. We also deliver all the training efforts for our customers; from planning the training, to the content, to the delivery – we cover it all.
MADELEINE: What was your role like on Day 1 versus now, and how has your career at Nexonia evolved over time?JASON: I started with Nexonia almost two years ago, in March 2014. My first role was as a product trainer, and I was only the second trainer we had at that point in time. I quickly became the go-to person for most of our product demonstrations and training sessions company-wide. We have developed our team since then; presently there are four of us including myself and we're definitely looking to expand. My career with Nexonia is constantly developing and evolving. Before starting here I had a lot of different job experiences, and many of these positions were at companies with thick organizational “red tape”. Responsibilities, policies and procedures were already set in stone. Whereas here at Nexonia, it’s a rise-to-the-occasion type of position. This hands-on, take action mentality was really exciting because it has allowed me to identify areas where we need to start doing something or try something differently, and immediately deliver on these needs. I would say the best word to describe the evolution of my career at Nexonia is organic – it’s been very empowering.
MADELEINE: I imagine there is no "typical day" for you, but generally what would a day in the life of a Product Education team member involve?
JASON: During a typical day, I could be doing six one-hour sessions at any given time, so it’s safe to say that 80% of our days are usually spent on calls with customers or prospective customers, identifying their needs and presenting solutions to them.
MADELEINE: What do you enjoy the most about your role as Product Education Manager?JASON: I really enjoy receiving feedback from customers about how our solutions have affected them and made their lives easier. When we deliver the product to the customer and can hear them be “wowed” by it, it’s confirmation of a job well done. It’s fantastic hearing the relief in their voice, and them telling us, "Oh, we don't have to stay the way we are? This can actually make our jobs a lot easier!" We’ve even heard cheers in the background of a training session or demo every so often. Another great instance is when we hear from someone who's been in finance for ages, having to use Excel spreadsheets to manually key things in. Within five minutes of showing them how our products work, we can literally hear gasping on the call, which is pretty awesome.
MADELEINE: What, in your opinion, are some of the best aspects about working at Nexonia? What would you say differentiates Nexonia the most from other companies you’ve worked for?JASON: I would say that one of the best aspects about working at Nexonia is accessibility. You can approach anyone, managers or team members in Toronto or Montreal, and ask for their advice or opinion at any given time. Another great aspect about working here is that everyone’s very engaged, and we are all working towards the same goal – to delight our customers and help build an amazing company. The best part is that the company is open to new ideas and new processes, and that we're not locked into a static, set way of doing things. At most companies, people don’t question why certain policies, procedures and goals are in place. Here, we are always asking, “Why are we doing this? What can we do better?” We're constantly evolving and growing.
MADELEINE: When you're not working at Nexonia, what are you up to?JASON: I wear a few different hats. In addition to working at Nexonia, I'm also a part-time instructor at George Brown College’s School of Continuing Education. I teach an introductory course to social media marketing, giving students the foundational tools to navigate the social media world. Other than that, in my quiet time I can often be found singing karaoke on a regular basis with friends.
MADELEINE: What is your go-to karaoke song?JASON: “Born to Run” by Bruce Springsteen is definitely my go-to.
MADELEINE: What karaoke song best describes Nexonia (or) working on the Product Education team?JASON: That’s a good question, I’d have to think about that a little bit. “With a Little Help From My Friends” by The Beatles would probably be the most fitting.
MADELEINE: And finally, besides Nexonia's mobile apps, what are some of your favourite apps that you use?JASON: I use OpenTable quite frequently which is a restaurant reservation app. Restaurants use it as their booking system, and for the user you can indicate how big your group will be, what time you are looking for, and it will generate restaurant suggestions, ratings, and menus for you. I also regularly use Instagram, Facebook, Uber, and GameTime to get tickets for Blue Jays games. Aside from that, Downcast is a great app for listening to podcasts, which I frequently do in my downtime and on my commutes. Nexonia Employee Spotlight: Product Education Manager Gallery
At Nexonia, we are in the business of delighting customers and ensuring that our unbeatable integrations are easy for you to navigate. This is where our Product Education Team steps up to the plate, ensuring that every customer is confident in using their Nexonia products and services.