You can now add columns to see the most recent edit date/time and by whom.

Setup > Company > Features > Edit and there is now a setting to "Hide System Reports".

This interface will make it easier to run, edit and manage reports within Nexonia. It should be available early February 2010.

Some of our customers have hundreds of customers they're serving with the same ticketing interface and set of "ticket listings". Our old listing designer for defining the columns and their order meant you had to enable the listing for each customer, meaning a new customer meant a trip to each listing setup to add the customer to the visibility. We've now added an "All Customers" choice to the definition of a listing. We hope you like it.

Our customer support module now includes the ability to do something like "send and e-mail 7 days before a due date". Or after a due date. or on any number of days before or after. And the best part is that you have complete control over the e-mails. You can have as many as you like as well.

When creating new projects this defaults to all for all features, but you can selectively change it. It's under the General tab when editing a project.

The custom field settings now have a setting for "Default to Last Value". It is set to "No" for all existing custom fields that our customers use.

This capability means you can be in a "ticket" (or any type of document) and be able to log time directly against it without having to go to the Timesheets tab. This is configurable per form in our customer service module, which means "tickets" would have this capability while "discussion" would not.

As of tonight we now have the ability to create Groups in Nexonia. It will make it through our time and expense interfaces over time, but for now it's in our Customer Service feature (and would typically be used to manage queues). Setup > Company > Users > Groups is where you'd manage your groups.

Tonight we deployed case field level history so that after editing an customer support item we'll log all the  fields that were edited.