Nexonia Blog

Tags >> customer service
May 15
2009

Full-Text Search and Case Aging in Hours

Posted by Neil Wainwright in customer service

Tonight we deployed full-text search and case aging in hours for our customer service feature.
May 13
2009

New custom field type for Customer Service that have multi-select for users

Posted by Neil Wainwright in customer service

This will make it easy to identify groups of users for certain purposes. We'll extend this to our workflow notifications in the future.
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