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- Auto assignment
- Immediate notifcation
- Auto escalations
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- 20 user login ids per internal id
- Users can close own cases
- Custom department interfaces
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If you only want help desk and nothing else, that's fine and our other features won't be displayed. It's your choice to use and pay for what you want.
Nexonia is an advanced online help desk solution built specifically for the demanding needs of organizations who need to track their interactions with their internal teams. You can either involve your internal customers through giving them web access logons or you can just track internally to your department (or both on a customer by customer basis).
Nexonia is fully hosted, managed and backed up. There is nothing to install and it works on all commercial web browsers (PC, Mac & Linux). There's no hardware to install, no software to install, no licenses to buy, no upgrades to do. All you have to do is run your business. And the best thing about Nexonia? It’s the support we provide. It’s our commitment to service and software excellence.
Key Characteristics:
- clean, simple user interface
- your logo, your colors
- specialized end user portal logo and colors (per department if you want)
- can integrate with your intranet so that users log on from and return there
- custom form design, including specialized fields
- on-screen listings are fully customizable and shareable with internal users
- integrated e-mail notifications and reminders, that can vary by customer/project
- excellent reporting engine (HTML, PDF, CSV and XML)
- robust J2EE platform
- English, French and Spanish support
- support is included, refinements are included
- all for less than $20 per user per month for help desk, with 20 end-user logins for each internal id!
The best way to experience Nexonia and get familiar with it is to request a demo from one of our experts. It can take as little as 15 minutes (but it's best if you can spare 30-60).
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