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- Auto assignment
- Immediate notifcation
- Auto escalations
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- 20 customer login ids per internal id
- Custom web interface by customer
- Access levels set by customer
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- Custom fields
- Custom on-screen listings
- Notification setup by customer
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If you only want customer services and nothing else, that's fine and our other features won't be displayed. It's your choice to use and pay for what you want.
Nexonia is an advanced online customer service solution built specifically for the demanding needs of organizations who need to track their interactions with their customers. You can either involve your customers through giving them web access logons or you can just track internally (or both on a customer by customer basis).
Nexonia is fully hosted, managed and backed up. There is nothing to install and it works on all commercial web browsers (PC, Mac & Linux). There's no hardware to install, no software to install, no licenses to buy, no upgrades to do. All you have to do is run your business. And the best thing about Nexonia? It’s the support we provide. It’s our commitment to service and software excellence.
Key Characteristics:
- clean, simple user interface
- your logo, your colors
- specialized customer portal logo and colors (per customer if you want)
- can integrate with your intranet/extranet so that customers log on from your website and return there
- custom form design, including specialized fields
- on-screen listings are fully customizable and shareable with internal users or customers alike
- integrated e-mail notifications and reminders, that can vary by customer/project
- excellent reporting engine (HTML, PDF, CSV and XML)
- custom reports can be shared by customers on a customer by customer basis
- robust J2EE platform
- English, French and Spanish support
- support is included, refinements are included
- all for less than $20 per user per month for customer service, with 20 of customer logins for each internal login!
The best way to experience Nexonia and get familiar with it is to request a demo from one of our experts. It can take as little as 15 minutes (but it's best if you can spare 30-60).
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